Important: This Privacy Policy explains how bajijoy collects, uses, stores and secures your personal information. By using bajijoy services you accept this Privacy Policy. We respect your privacy and maintain the highest standards of data security.
1. Introduction and Definitions
Bajijoy is an online Sports Betting and gaming platform serving users in Bangladesh. This Privacy Policy applies to our website, mobile application and all related services. We comply with international data protection standards and local laws. Protecting the security and privacy of your personal information is our responsibility and commitment.
1.1 Key Definitions
- Personal Information: Any information that can identify you directly or indirectly. For example, name, email, phone number, address, date of birth, and financial information.
- Processing: Any activity including collection, storage, use, disclosure, transfer or deletion of information.
- Data Controller: Bajijoy is the organization that determines how your personal information will be processed.
- Third Parties: Any organization or individual outside Bajijoy that helps provide specific services.
- User or you: Any person who uses or has registered on the bajijoy platform.
Our Commitment
Bajijoy is committed to ensuring your privacy and data protection. We collect only necessary information and use it only for legitimate purposes. Your information is never sold and is stored with the highest security.
2. Information Collection and Sources
Bajijoy collects information through various methods and sources. This information is necessary to provide our services, manage your account, and fulfill legal obligations. We collect only information essential for service provision. Your information is provided voluntarily and you can access and update it at any time.
2.1 Directly collected information
We collect the following information when you register on bajijoy or use services:
- Identity information: Full name, date of birth, gender, nationality, and ID number. This information is required to verify your identity and confirm age.
- Contact details: Email address, phone number, physical address, and postal code. Used for communication and verification.
- Account information: Username, password (encrypted), security questions and answers. Critical for account security.
- Financial information: Payment method details, bank account numbers, mobile wallet information, and transaction history. Required to process deposits and withdrawals.
- Verification documents: Passport, national identity card, driving licence and utility bills. For KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
- Communication Records: Records of chat, email, and phone conversations with the support team. For service improvement and dispute resolution.
2.2 Automatically collected information
We automatically collect certain technical and usage information when you use bajijoy:
- Device information: IP address, browser type and version, operating system, device model and unique device identifiers.
- Location Data: Your approximate geographic location determined from IP address. Used for regulatory compliance and geo-restriction enforcement.
- Usage information: Data on how you use bajijoy. Pages visited, time spent, click patterns, and navigation paths.
- Betting data: All your bets, stake amounts, event selections, bet types and outcomes. For platform performance and responsible gaming monitoring.
- Cookies and Tracking: We use cookies, pixel tags and similar technologies. See the Cookies Policy section for details.
| Type of information |
Purpose of collection |
Retention period |
| Identity information |
Verification and Compliance |
7 years after account closure |
| Contact information |
Communication |
As long as account remains active |
| Financial Information |
Transaction processing |
7 years from last transaction |
| Betting data |
Service provision |
5 years |
| Technical data |
Security and Improvement |
12 months |
3. Use of information and purposes
Bajijoy uses your personal information for various legitimate purposes. We only use information for the purpose it was collected and to which you consented. We use your information responsibly and transparently. Use of your information always complies with applicable laws and regulations.
3.1 Primary use
- Account Management: Creating, maintaining, and managing your bajijoy account. Ensuring login authentication and account security.
- Service provision: Providing Sports Betting, casino games, and other services. Processing bet placement, settlement, and payouts.
- Payment processing: Managing deposits, withdrawals, and all financial transactions. Verifying payment methods and preventing fraud.
- Verification and compliance: To verify your identity, confirm age and comply with KYC/AML policies. Meeting regulatory requirements.
- Customer support: Answering your questions, complaints, and resolving issues. Facilitating communication with the support team.
3.2 Secondary Uses
- Marketing and Promotions: Keeping you informed about relevant bonuses, offers, and promotions via email, SMS, and push notifications.
- Personalization: Customizing content and offers based on your preferences and usage. Providing a better user experience.
- Analysis and improvement: Analyzing platform performance, user behavior, and trends. Improving services and features.
- Responsible gaming: Detecting and preventing problem gambling. Implementing self-exclusion and limit tools.
- Security and Fraud Prevention: Detect and prevent fraudulent activity, money laundering, and other crimes.
- Legal obligations: Complying with requests from law enforcement agencies, regulators and courts. Protecting legal processes and rights.
Consent basis
We use your information based on consent, contractual obligations, legal requirements, and legitimate interests. You may opt out of specific processing at any time. However, in some cases this may limit your use of bajijoy services.
4. Information Sharing and Disclosure
Bajijoy shares your personal information with third parties only in specific circumstances and under strict conditions. We do not sell your information and avoid unnecessary disclosure. When we do share information, we ensure the recipient maintains appropriate security and privacy standards.
4.1 Authorized sharing
- Payment processor: With payment gateways and banks to process deposits and withdrawals. Only information necessary to complete transactions.
- Verification services: With third-party KYC service providers for identity and document verification.
- Technical services: With providers of hosting, cloud storage, security, and other technical services.
- Marketing partners: For advertising and analytics services only with your consent.
- Business partners: With selected partners for joint promotions or service provision. Always with your knowledge and consent.
4.2 Legal and Mandatory Disclosure
Bajijoy may disclose your information when required by law or in the following circumstances:
- To comply with legitimate requests from law enforcement or government authorities.
- To comply with court orders, subpoenas, or other legal processes.
- To investigate and prevent fraud, security threats or other criminal activity.
- To protect bajijoy's rights, property and security.
- To protect someone's life or safety in emergency situations.
Important note: bajijoy never sells your personal information. We only share information with your consent or due to legal obligations. All third parties operate under strict privacy and data protection agreements.
5. Data Protection and Security
Bajijoy employs advanced technical and organizational measures to protect your personal information. We are committed to protecting your data from unauthorized access, loss, alteration, or disclosure. Our security measures are regularly reviewed and updated to comply with industry standards and best practices.
5.1 Technical Security
- Encryption: All data transmission is secured using SSL/TLS encryption. Sensitive information is stored encrypted.
- Firewall and antivirus: Our servers and networks are protected by robust firewalls and up-to-date antivirus.
- Secure storage: Your data is stored in secure data centers with physical and digital security measures in place.
- Access Control: Only authorized staff can access your information where necessary. Multi-factor authentication is mandatory.
- Regular Audits: We conduct regular security audits and vulnerability testing. Reviewed by third-party security experts.
5.2 Organizational Security
- Employee training: All bajijoy staff receive regular training on data security and privacy.
- Privacy agreement: All staff and contractors are bound by strict confidentiality agreements.
- Incident response: Plans are in place to quickly detect and respond to data breaches or security incidents.
- Data Minimization: We collect and retain only necessary information. Unnecessary data is deleted regularly.
Your responsibilities
Your account security is your responsibility too. Use strong passwords, change them regularly, and never share them. Report suspicious activity to bajijoy support immediately. Keep two-factor authentication enabled for extra security.
6. Cookies and Tracking Technology
Bajijoy uses cookies and similar tracking technologies to enhance your browsing experience, provide site functionality, and analyze usage. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings.
6.1 Types of cookies
- Essential cookies: Required to provide basic site functionality. Enables login sessions, security, and site navigation. These cookies cannot be disabled.
- Functional cookies: Remembers your preferences and settings. Saves language, theme, and other personal settings.
- Analytics cookies: Collects information about site usage and performance. Uses Google Analytics and other analytics tools.
- Marketing Cookies: Used to display advertisements based on your interests. May be set by third-party advertising networks.
6.2 Cookie management
You can control cookies from your browser settings. Most browsers allow you to accept or reject cookies. However, disabling certain cookies may prevent some bajijoy features from working properly. You can manage each cookie category individually from our cookie settings page.
7. Your rights and choices
Bajijoy respects your control and rights over your personal information. You have several rights under applicable data protection laws. You may exercise these rights at any time by contacting our support team. We will process your request as soon as possible, typically within 30 days.
Access and Portability
- Right of access: You have the right to know what personal information we hold about you and to receive a copy.
- Data Portability: The right to receive your data in a structured, commonly used format. It can be transferred to another service provider.
Amendments and Updates
- Right to rectification: You have the right to correct your personal information if it is inaccurate or incomplete.
- Updated: You can update your account information at any time from bajijoy account settings.
Deletion and Restriction
- Right to erasure: The right to request deletion of your personal information in certain circumstances. However, some information may need to be retained due to legal obligations.
- Restrict processing: The right to request restriction of processing your information in certain cases.
Object and Opt-Out
- Right to Object: The right to object to certain processing activities, especially marketing and profiling.
- Marketing opt-out: You can unsubscribe from promotional emails and SMS at any time. Each marketing message includes an unsubscribe link.
Withdraw Consent
- Withdraw Consent: You may withdraw consent previously given at any time. However, this will not affect the lawfulness of processing completed before withdrawal.
- Impact: Withdrawing certain consents may limit your ability to use specific bajijoy services.
To exercise rights: To exercise any privacy rights, email support@bajijoy.ws or contact us via live chat. After verifying your identity, we will process your request within 30 days. There is no fee.
8. Children's Privacy
Bajijoy is for individuals aged 18 or over only. We do not knowingly collect personal information from anyone under 18. If we learn that a child's information has been collected, we will delete it promptly. Parents are encouraged to monitor their children's online activities.
We use age verification processes to prevent minors from registering. If you believe a child has registered on bajijoy, please notify us immediately at support@bajijoy.ws. We will investigate promptly and take appropriate action.
9. International Data Transfer
Bajijoy is an international platform and your information may be processed and stored on servers located in different countries. Data protection laws in these countries may differ from those in your country. However, we ensure that your information always receives adequate protection wherever it is processed.
We use appropriate safeguards such as standard contractual clauses, certifications, and binding corporate rules. International transfers are made only to countries that provide adequate data protection levels or where appropriate safeguards are in place.
10. Policy Changes and Updates
Bajijoy may update this Privacy Policy from time to time due to changes in law, business practices or technological developments. We will notify you by email or platform notification of any significant changes. Minor changes will be posted on this page.
Continued use of bajijoy after updates means you accept the revised Privacy Policy. We recommend checking this page regularly for the latest information. The last update date is displayed at the top of the page. We'll provide 30 days' notice before changes so you can make an informed decision.